Consumer Complaint

The Attorney General works to protect consumers and ensure a fair marketplace by enforcing Missouri’s Merchandising Practices Act, as well as other laws. By filing complaints, consumers let the Attorney General’s Office know about unscrupulous businesses and individuals. We rely on consumers to act as our partners in rooting out fraud and helping us bring criminals and scammers to justice.

In addition to filing criminal charges and civil lawsuits, the Attorney General’s Office also mediates complaints between businesses and consumers. Each year, this mediation process results in millions of dollars in restitution for consumers through an exchange of services, fulfillment of promises, and many other ways that resolve many disputes.

Because the Attorney General’s Office brings enforcement actions on behalf of the state, not individual consumers, it is prohibited by law from providing legal advice to you. If you want to preserve any private legal rights you might have, you may wish to contact a private attorney.

Your Contact Information

Your Name (required)

Your Address (required)

Primary Phone Number (required)

Secondary Phone Number

Your Email Address (required)

Re-enter your email address to confirm (required)

If you do not have an email address, you may call the Consumer Protection Hotline at 1-800-392-8222 to file your complaint by phone.

You may also download the Consumer Complaint Form in PDF format to file by mail.

Are you 60 or over?

Are you or your loved one disabled?

Are you a veteran?

Information About Your Complaint

Name of the business you are filing this complaint against. (required)

Select a complaint category. (required)

Select a complaint sub-category. (required)

Did you lose money as a result of this transaction?

(The following 4 questions are required if money was loss as a result of this transaction.)

Where/How did you make this purchase?

How did you pay?

Total amount you paid

Date of the transaction

Did you sign a contract? (required)

Yes No

Where and when did you sign the contract? (required)

Date of the contract (required)

Do you have a copy of the contract? (required)

Yes No

Description of your complaint (required)

Information About Your Complaint

Your Contact Information

Name:
Address:: , MO
Primary Phone:
Over 60:
Disabled:
Veteran:

Your Complaint Information

Business Name:
Sales Method:: NA
Complaint Category:: NA
Payment Method:: NA
Amount Paid:: NA
Date:: NA
Description:

Business Information

Business Name:
Address:: , NA
Phone:
Fax:: NA
Email:: NA
Website:: NA
Contact Name:: NA
Contact Title:: NA

Complaint Resolution

Action Taken:
Additional Information:
Preferred Resolution:

I understand that the Attorney General is not my private attorney, but enforces state consumer protection laws.
A copy of the complaint will be provided to the merchant against whom this complaint is filed.
By submitting this form I agree to testify in court to the facts stated in this complaint, if necessary.
Please note that in accordance with Missouri law, consumer complaints are public records, subject to disclosure upon request. Your complaint, including your name, address, and related documents may be obtained pursuant to a public records law request.

Please tell us a little about the person who has the complaint. If you are filling this form out on behalf of someone else, please use their contact information.